Returns And Exchanges
Everything You Need to Know
At Family Bicycle Outfitters we want you to love your purchase. If you are not happy with your purchase of any parts, accessories or clothing you can return or exchange it within 30 days for any reason, even if it has been used!
If you are not happy with any bicycle purchase you can exchange it for another model,within 30 days even if it has been used!
Cash refunds are limited to $50.00. If a purchase was made with cash over $50.00 that you wish to return we will be happy to apply the return to a debit or credit card or write you a check. Returns or exchanges must be made within 30 days of purchase, no exceptions.
We are happy to offer a very generous return policy that competes with many online retailers. Any items being returned or exchanged may be used but do need to be in usable, functioning, non broken or damaged condition. If an item you have purchased is broken or damaged we will do our best to resolve the
situation quickly with the manufacturer. If the manufacturer replaces the item with a new one and you are still unhappy with your purchase we will gladly refund or exchange the item according to the policies above. We are nice people, and easy to work with. We will always do everything we can to earn your trust and business.